SUPPORT
We provide reliable stone machinery solutions with high efficiency, durability, and global service support.
You Are Currently Facing The Problem?
We provide clear answers to help customers understand machine performance and operation.
How can I get a quotation?
You can contact us via email, WhatsApp, or the online inquiry form. Our team will respond within 24 hours.
Which countries do you export to?
Our products are exported to major stone-producing regions worldwide, supported by a professional global sales and service network.
Can your machines reduce stone waste?
Yes. Our machines feature precise cutting technology with a cutting gap as low as 0.45 mm, helping improve stone yield rates.
Are spare parts available for long-term supply?
Yes. We maintain a stable spare parts supply system to ensure continuous machine operation for our customers.
Do you offer after-sales technical support?
Yes. Our after-sales team provides technical assistance, troubleshooting, and long-term maintenance support.
What is the delivery time for the machines?
Delivery time depends on machine models and order quantity. Generally, standard machines can be delivered within 30–45 days.
Do you provide installation and training services?
Yes. We provide professional installation guidance and operator training to ensure smooth machine operation.
How efficient are your wire saw machines?
Compared with traditional equipment, our intelligent wire saw machines can improve cutting efficiency by 2–3 times while reducing energy consumption.
Do you provide customized machinery solutions?
Yes. We can customize machinery configurations according to your production requirements, stone types, and project conditions.
What types of stone can your machines process?
Our machines are suitable for granite, marble, quartz, limestone, and other natural stones. Customized solutions are also available for special processing requirements.